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Concierge Course

AU $497.00

If you are currently working, or want to work, as a Concierge in a Hotel then this is the Course for you!



This course is designed to increase your confidence when speaking in English. It will improve your conversational English and give you practical training in customer service and a better knowledge of the role of a Concierge. It will also give you additional words and phrases to use on a day to day basis when talking to guests.

This Course is split into 2 parts. In part 1 you will be learn words that relate to you and the skills and qualities needed to work in this position. You will also learn words, sentence structure and pronunciation of words used in a Concierge position.

In part 2 you will learn words relating to the role and duties of a Hotel Concierge including:

  • Hotel Facilities
  • Greeting and Farewelling Guests
  • Telephone Techniques
  • Offering Help, Advice and Responding to Special Requests
  • Offering Recommendations
  • Responding to Complaints and Compliments

When you purchase this Concierge Course, in addition to the training videos, worksheets and quizzes included in the Course you will also receive the following FREE BONUSES:

BONUS 1:  Two 1 hour one-on-one private lessons (via Skype or Zoom) with Julie or Neil

BONUS 2:  Access to our Members Only site – FREE for 6 months – where, as well as having access to additional videos and training material, you will also be invited to our monthly Live Calls where we answer any of your questions

BONUS 3:  Membership of our closed Student Only Facebook page where you will become part of our exclusive private community

This course will give you conversational English that you can use when dealing with customers. It will improve your comprehension and fluency when speaking in English. You will learn the words, phrases and practical skills to make your job easier when dealing with English speaking guests and co-workers.